Web Hosting FAQs | SkyNetHosting.Net

Overview

This FAQ is written for resellers, agencies, and business owners who want clear, practical answers about hosting, not hype. You’ll find this page linked in the footer on every page of SkyNetHosting.Net, so it is always close by when you are comparing plans or planning a migration. If you are still unsure after reading, our 24/7 support team is ready to look at your use case and recommend the right fit for you.

1. Getting Started: Understanding Web Hosting

What is web hosting and why do I need it?

Web hosting is the service that makes your website accessible on the internet. When you create a website, all your files, images, databases, and content need to be stored on a server that’s connected to the internet 24/7. Without hosting, your website would only exist on your local computer and nobody else could access it. Think of it like renting space in a building for your business—hosting is renting space on a server for your website.

What are the different types of web hosting?

There are several types of hosting, each suited for different needs:

• Shared Hosting: Multiple websites share resources on one server. Good for beginners and small sites with moderate traffic.
• Reseller Hosting: You get a larger hosting package that you can divide and resell to your own clients under your brand.
• VPS (Virtual Private Server): A virtual server with dedicated resources. More control and power than shared hosting. Learn about VPS hosting or how to set up VPS hosting.
• Dedicated Server: An entire physical server just for you. Maximum performance and control.
• Cloud Hosting: Resources distributed across multiple servers for scalability and reliability.
• Managed WordPress Hosting: Hosting specifically optimized and managed for WordPress sites.

At SkyNetHosting.Net, we specialize in reseller hosting with NVMe SSD storage, designed for agencies and entrepreneurs who want to build their own hosting business.

What’s the difference between shared hosting and reseller hosting?

Shared hosting is designed for individual website owners who need one or a few sites hosted. You get a cPanel account and manage your own sites. Reseller hosting gives you WHM (Web Host Manager) in addition to cPanel, allowing you to create and manage multiple separate hosting accounts for different clients. With reseller hosting, you can set your own pricing, create custom packages, and run your own hosting business. You’re essentially becoming a hosting provider yourself, while SkyNetHosting.Net handles the infrastructure. Shared vs reseller hosting.

Which hosting provider is best overall?

There is no universal “best” host, only the best fit for your workload, budget, and growth plans. For a small brochure site, you might be fine with a basic shared plan from almost any reputable provider. For resellers, agencies, and serious online businesses, the right choice is a platform that offers consistent performance, predictable pricing, and fast human support. That is where SkyNetHosting.Net comes in, with reseller‑only plans, NVMe SSD storage, and 24/7 technicians who treat your tickets like their own infrastructure, not just another number in a queue.

What are the top 10 web hosting companies?

“Top 10” lists change every year, but a few global brands keep showing up because of their reach, uptime, and product range. You will often see names like Hostinger, IONOS, Bluehost, SiteGround, DreamHost, GoDaddy, HostGator, Liquid Web, GreenGeeks, and DigitalOcean. They offer everything from starter shared plans to VPS and dedicated servers across multiple regions. At SkyNetHosting.Net, we focus on being the best choice for resellers and growing businesses by offering reseller first features, NVMe SSD storage, and honest, around the clock support, rather than chasing generic “top 10” badges.

What are the top 10 web hosting companies in the world?

“Top in the world” can mean the biggest by customer count or the best rated for reliability and support. On size alone, you will usually find a mix of mass‑market hosts and cloud platforms alongside traditional shared hosting brands. Performance driven reports, on the other hand, highlight providers that deliver strong uptime, fast response times, and good support at fair prices. SkyNetHosting.Net was built for customers who care less about marketing rankings and more about having a stable partner that understands resellers, agencies, and online businesses that cannot afford surprises.

Who are the top 5 hosting companies worldwide?

A “top 5” list is usually meant as a shortcut, not a rule. You will often see a blend of budget hosts, premium providers, and at least one cloud platform, each strong in a different area. What matters is how well they match your traffic, complexity, and support expectations. At SkyNetHosting.Net, our goal is not to be everything to everyone, but to be your first choice if you are building a hosting business, running an agency, or managing multiple sites that need enterprise style stability without enterprise level pricing.

Where can I find a list of hosting providers?

Comparison sites and review blogs collect hundreds of hosting companies in one place, which can feel overwhelming if you are just trying to make a smart decision. Use filters for location, hosting type, and price to narrow things down quickly. Then dig into real world uptime data, terms of service, and support channels before you trust any “top list” at face value. When you are evaluating your options, include SkyNetHosting.Net on your shortlist if you plan to resell hosting, manage multiple client sites, or simply want a long‑term partner that will not disappear overnight. Best reseller hosting providers.

What does Reddit say about the best hosting?

Reddit users tend to reward hosts that are honest, stable, and responsive, and they are quick to call out overselling or slow support. You will see stories of both successes and failures with nearly every major brand, which is why context matters so much. Look at patterns across many comments instead of one loud opinion, and always check how recent the feedback is.

SkyNetHosting.Net regularly welcomes customers who moved away from big, impersonal platforms after one outage too many, and they stay because our technicians answer personally and help them get more from their infrastructure.

How much does web hosting cost?

Web hosting prices vary widely based on the type of hosting and features you need. Shared hosting can start as low as $3–10 per month, while reseller plans typically range from $15–50 per month depending on resources. VPS hosting runs $20–100+ per month, and dedicated servers start around $80–200+ monthly.

At SkyNetHosting.Net, we offer transparent pricing with no hidden fees, and our reseller plans are designed to give you room to profit while providing your clients with premium NVMe SSD performance.

What should I look for when choosing a hosting provider?

Focus on these key factors:

• Uptime guarantee: Look for 99.9% or higher
• Storage type: NVMe SSD is fastest, SSD is good, HDD is outdated
• Support availability: 24/7 support is crucial for business sites
• Backup policy: Automatic backups should be included
• Scalability: Can you upgrade easily as you grow?
• Control panel: cPanel and WHM are industry standards
• Security features: SSL certificates, DDoS protection, malware scanning
• Money-back guarantee: 30 days is standard for risk-free testing
• Server locations: Choose providers with data centers near your audience
• Resource limits: Understand what “unlimited” really means in the terms of service

What is uptime and why does it matter?

Uptime is the percentage of time your website is accessible and functioning properly. A 99.9% uptime guarantee means your site can be down for approximately 43 minutes per month or 8.7 hours per year. For businesses, every minute of downtime means lost revenue, damaged reputation, and frustrated customers.

While 100% uptime is impossible due to necessary maintenance and unexpected issues, reputable hosts like SkyNetHosting.Net maintain 99.9% or higher through redundant systems, proactive monitoring, and rapid response protocols. Learn more about uptime in web hosting.

What’s the difference between HDD, SSD, and NVMe storage?

HDD (Hard Disk Drive) uses spinning magnetic disks and is the slowest option. SSD (Solid State Drive) has no moving parts and is significantly faster—typically 10-20 times faster than HDD. NVMe (Non-Volatile Memory Express) is the newest technology, connecting directly to the motherboard via PCIe lanes, making it 5-7 times faster than regular SSDs.

For website hosting, this means faster page loads, quicker database queries, and better performance under traffic spikes. SkyNetHosting.Net uses NVMe SSD storage across all reseller plans to ensure your clients’ sites load blazingly fast. Discover NVMe reseller hosting.

What is a control panel and why is it important?

A control panel is the web-based interface you use to manage your hosting account without touching the command line. The most popular is cPanel, which lets you manage files, databases, email accounts, domains, security settings, and much more through a user-friendly dashboard. For resellers, WHM (Web Host Manager) sits above cPanel and allows you to create and manage multiple client accounts. A good control panel saves hours of work and makes complex tasks simple, which is why cPanel/WHM has become the industry standard.

Do I need technical knowledge to start web hosting?

Not necessarily. Modern hosting platforms, especially those using cPanel, are designed for users without programming backgrounds. Basic tasks like installing WordPress, creating email accounts, and uploading files can be done with a few clicks.

However, having some technical understanding helps when troubleshooting issues or optimizing performance. As a reseller, you’ll want to learn the basics of DNS, FTP, SSL, and common web technologies. SkyNetHosting.Net provides extensive documentation and 24/7 support to help you learn as you grow.

What is the difference between Linux and Windows hosting?

Linux hosting uses the Linux operating system and is the most common choice, supporting PHP, MySQL, Python, and Perl. It’s generally more affordable and works perfectly for WordPress, Joomla, and most web applications. Windows hosting runs on Windows Server and is necessary if you need ASP.NET, MSSQL databases, or other Microsoft-specific technologies.

Unless you’re developing with Microsoft technologies, Linux hosting is usually the right choice. SkyNetHosting.Net focuses on Linux-based reseller hosting with cPanel, which powers the vast majority of websites on the internet.

Can I host multiple websites on one hosting account?

Yes, most hosting plans allow multiple websites. With shared hosting, you typically get a limit (like 10 or 25 sites) or “unlimited” sites within resource constraints. With reseller hosting, you can create separate accounts for each client or project, giving you complete isolation and management flexibility.

Each site can have its own cPanel login, email accounts, and resources. This makes reseller hosting ideal for agencies managing client sites or entrepreneurs building a hosting business.

What is a money-back guarantee and how does it work?

A money-back guarantee lets you try the hosting service risk-free for a specified period, typically 30 days. If you’re not satisfied, you can request a full refund of your hosting fees within that window. This doesn’t usually include domain registration fees or setup fees (if any). It’s a sign that a hosting provider stands behind their service quality.

At SkyNetHosting.Net, we offer a money-back guarantee because we’re confident you’ll appreciate the difference between our hands-on approach and the impersonal support you might find elsewhere.

Should I buy hosting and domain from the same company?

There are advantages to both approaches. Buying together simplifies management—everything’s in one control panel with one login. However, keeping them separate means if you have issues with your hosting provider, you can easily move to a new host without worrying about domain transfers. Many professionals keep domains at a dedicated registrar like Namecheap or Google Domains and hosting separate. Either way works fine, just make sure you understand the renewal dates and have access to your domain’s DNS settings.

What questions should I ask before signing up for hosting?

Ask about the specifics that matter:

• What exactly is included in the plan? (storage, bandwidth, domains, SSL)
• What are the resource limits? (CPU, RAM, inodes, concurrent connections)
• What happens if I exceed those limits?
• Is there a setup fee or any hidden costs?
• How are backups handled and how do I restore them?
• What’s your average response time for support tickets?
• Can I upgrade or downgrade my plan easily?
• What’s your refund policy?
• Where are your data centers located?
• Do you offer migration assistance?

A hosting provider that answers these questions clearly and honestly, like SkyNetHosting.Net does, is one you can trust with your business.

2. Setup: Getting Your Hosting Running

How do I get started with web hosting?

Getting started is straightforward. First, choose a hosting plan that matches your needs. Then register or transfer your domain name. Once your account is active, you’ll receive login credentials for your control panel (usually cPanel). From there, you can upload your website files via FTP, install WordPress or other applications with one click, set up email accounts, and configure your domain’s DNS settings to point to your new hosting. Start your web hosting business.

What is a domain name and do I need one?

A domain name is your website’s address on the internet, like “yourbusiness.com”. Yes, you need one for people to find your site easily. You can register a new domain through most hosting providers or transfer an existing one. At SkyNetHosting.Net, domain management is integrated into your control panel, making it easy to handle multiple client domains if you’re a reseller. What is a domain name.

How do I choose a good domain name?

Choose a domain that’s short, memorable, and relevant to your business. Avoid hyphens, numbers, and unusual spellings that make it hard to communicate verbally. The .com extension is still the most recognized, but alternatives like .net, .co, or industry-specific extensions (.tech, .agency, .shop) can work well. Check for trademark conflicts before committing. If your ideal .com is taken, consider adding your location or a descriptive word rather than settling for a confusing alternative spelling.

What are nameservers and how do they work?

Nameservers are like the internet’s phone book—they tell browsers where to find your website. When someone types your domain into their browser, their computer asks the nameservers “where is this website hosted?” and the nameservers respond with your hosting server’s IP address. When you sign up for hosting, you’ll receive nameserver addresses (like ns1.skynethosting.net and ns2.skynethosting.net) that you enter into your domain registrar’s control panel. This connection usually takes 4-48 hours to propagate globally. Learn what is a nameserver.

What is DNS and what records do I need to know about?

DNS (Domain Name System) is the system that translates domain names into IP addresses. Key DNS records include:

• A Record: Points your domain to an IP address
• CNAME Record: Creates an alias pointing one domain to another
• MX Record: Directs email to your mail server
• TXT Record: Holds text information, often used for verification and email authentication (SPF, DKIM)
• NS Record: Specifies which nameservers are authoritative for your domain

You’ll manage these through your hosting control panel or domain registrar. For most websites, the default DNS records set up by your hosting provider work perfectly. Complete DNS guide.

What is cPanel and WHM?

cPanel is the control panel you use to manage individual hosting accounts—uploading files, creating email addresses, installing applications, and managing databases. WHM (Web Host Manager) is the higher-level control panel used by resellers to create and manage multiple cPanel accounts for their clients. Together, they give you complete control over your hosting business. SkyNetHosting.Net includes both cPanel and WHM with all reseller plans.

How do I access my cPanel?

You can access cPanel by going to yourdomain.com/cpanel or yourdomain.com:2083 in your web browser. Alternatively, use the direct link provided in your welcome email, which typically looks like server.hostingprovider.com:2083.

Enter your cPanel username and password (sent in your welcome email) to log in. If you’re a reseller, you’ll access WHM first at port 2087, then navigate to individual cPanel accounts from there.

What is FTP and how do I use it?

FTP (File Transfer Protocol) is the standard way to upload and download files between your computer and your web server. You’ll need an FTP client like FileZilla, Cyberduck, or WinSCP. In cPanel, create an FTP account or use your main account credentials, then enter the server address (usually your domain or server IP), username, password, and port (21 for FTP, 22 for SFTP) into your FTP client.

Once connected, you can drag and drop files between your computer and server just like moving files between folders on your desktop.

What’s the difference between FTP and SFTP?

FTP transfers files without encryption, meaning data passes in plain text over the network. SFTP (Secure File Transfer Protocol) encrypts all data during transfer, protecting your credentials and files from interception. SFTP uses port 22 (the same as SSH) while FTP uses port 21.

For security reasons, always use SFTP when possible, especially when transferring sensitive data or connecting from public networks. Most modern FTP clients support both protocols—just choose SFTP when setting up your connection.

How do I install WordPress on my hosting?

Most modern hosting platforms, including SkyNetHosting.Net, offer one-click WordPress installation through Softaculous or similar tools in cPanel. Simply log into your cPanel, find the WordPress installer icon (usually under “Software” or “Softaculous Apps Installer”), choose your domain, set up an admin username and password, and click install. The entire process takes less than 5 minutes. You can install WordPress on as many domains as your hosting plan allows.

Can I install other CMS platforms besides WordPress?

Absolutely. Through Softaculous or similar auto-installers in cPanel, you can install hundreds of applications with one click: Joomla, Drupal, PrestaShop, Magento, phpBB forums, MediaWiki, and many more. Each has its own strengths—Joomla for complex sites, Drupal for advanced functionality, PrestaShop for e-commerce. However, WordPress powers over 40% of all websites because of its flexibility, massive plugin ecosystem, and beginner-friendly interface.

How do I point my domain to my hosting?

You need to update your domain’s nameservers to point to your hosting provider’s nameservers. Log into your domain registrar’s control panel, find the DNS or nameserver settings, and replace the existing nameservers with the ones provided by your hosting company. DNS propagation can take 4-48 hours, though it’s usually much faster. SkyNetHosting.Net provides clear nameserver information in your welcome email and support documentation. How to change DNS server.

What is DNS propagation and how long does it take?

DNS propagation is the time it takes for DNS changes (like updating nameservers) to spread across the internet’s DNS servers worldwide. When you change your nameservers, different DNS servers around the world update at different times, so some people might see your old site while others see the new one. This typically takes 4-24 hours but can occasionally take up to 48 hours. You can check propagation status using tools like whatsmydns.net, which shows how your domain resolves from different locations globally. Understand DNS propagation time.

Can I transfer my existing website to SkyNetHosting.Net?

Yes, website migration is straightforward. You’ll need to transfer your files (via FTP or cPanel backup), export and import your databases, and update your domain’s nameservers. Many hosts offer free migration assistance for new customers. At SkyNetHosting.Net, our support team can guide you through the migration process or handle it for you to ensure zero downtime during the switch.

How do I migrate my website without downtime?

To minimize or eliminate downtime, follow this process: First, set up your new hosting account and transfer all files and databases. Test everything on the new server using a temporary URL or hosts file edit. Once you’ve confirmed everything works, lower your domain’s TTL (Time To Live) value to 300 seconds a day before switching. Then update your nameservers. Because of the low TTL, DNS propagation happens quickly, and most visitors won’t experience any interruption. Keep the old hosting active for a few days to catch any stragglers.

What is SSL and do I need it?

SSL (Secure Sockets Layer) is a security certificate that encrypts data between your website and your visitors. It’s essential for any website, especially if you collect personal information or process payments. You’ll know a site has SSL when the URL starts with “https://” and shows a padlock icon. Google also ranks SSL-secured sites higher in search results. SkyNetHosting.Net includes free SSL certificates with all plans through Let’s Encrypt.

How do I install an SSL certificate?

With modern hosting, SSL installation is automatic. Most hosts, including SkyNetHosting.Net, provide free SSL certificates through Let’s Encrypt that auto-install and auto-renew. In cPanel, you’ll find an SSL/TLS section where you can view installed certificates and install custom ones if needed.

After installation, update your WordPress site URL from http:// to https:// in Settings, and add a redirect in your .htaccess file to force all traffic to the secure version. The entire process typically takes just a few minutes.

What is the difference between shared SSL and dedicated SSL?

Shared SSL certificates are typically used on shared hosting where multiple sites share the same server IP address. Modern SSL (SNI – Server Name Indication) works perfectly for this. Dedicated SSL usually refers to having your own unique IP address with your certificate, which was once necessary but is now mostly obsolete with SNI support.

For e-commerce, you might want an EV (Extended Validation) certificate that shows your company name in the browser bar, providing additional trust signals to customers.

How do I create email accounts for my domain?

In cPanel, navigate to the “Email Accounts” section, click “Create,” and enter the email address you want (like info@yourdomain.com), set a strong password, and choose a mailbox quota. You can then access your email through webmail or configure it in email clients like Outlook, Apple Mail, or Gmail using the provided IMAP/POP3 settings. As a reseller, you can create unlimited email accounts for your clients.

What’s the difference between POP3 and IMAP?

POP3 (Post Office Protocol) downloads emails to your device and typically deletes them from the server, meaning emails only exist on that one device. IMAP (Internet Message Access Protocol) syncs emails across all your devices—your phone, laptop, and tablet all show the same inbox. IMAP is better for most people because you can access your email from anywhere and it stays synchronized. However, POP3 can be useful if you have storage limitations on the server or need offline access to large email archives.

How do I set up email forwarding?

In cPanel’s Email section, find “Forwarders” and click “Add Forwarder.” Enter the email address you want to forward (like sales@yourdomain.com) and where it should forward to (like yourgmail@gmail.com). You can forward to multiple addresses, discard messages, or pipe them to a program. This is useful for routing emails to different departments, creating catch-all addresses, or centralizing multiple domains’ emails into one inbox you check regularly.

What is a catch-all email address?

A catch-all email address receives all emails sent to your domain that don’t match existing email accounts. For example, if someone emails typo@yourdomain.com but that account doesn’t exist, the catch-all receives it. This prevents lost messages due to typos but can also increase spam. You can set it up in cPanel under “Default Address.” Many businesses disable catch-all to reduce spam, instead creating specific email accounts for common variations and using forwarders.

How do I access webmail?

Webmail lets you check email through a web browser without configuring an email client. Access it by going to yourdomain.com/webmail or server.hostingprovider.com/webmail. You’ll choose from webmail clients like Roundcube, Horde, or SquirrelMail. Roundcube is the most modern and user-friendly, offering a Gmail-like interface. Webmail is perfect for checking email when traveling, using public computers, or quickly accessing messages without setting up a full email client.

3. Management: Running Your Hosting Business

Who is the best hosting provider for WordPress?

For WordPress, stability, caching, and support matter more than headline storage numbers. Beginner friendly hosts make it easy to launch a blog or business site with one click installers and guided setup. As traffic grows, you want optimized servers, automatic updates, and tools like staging so you can test changes safely.

SkyNetHosting.Net offers SSD powered and NVMe reseller plans tailored for WordPress and other CMS platforms, so agencies and resellers can host dozens of WordPress sites under one brand while our team handles the heavy lifting behind the scenes.

Who is the best hosting provider in Europe?

If most of your visitors are in Europe, you need servers in or near the region, low latency, and clear data handling practices. Many global hosts offer European locations, but not all are tuned for resellers or multi client setups. Look for providers with proven uptime, local routing, and included essentials like SSL, backups, and DDoS protection.

SkyNetHosting.Net operates data centers in key global locations, including Europe, so your reseller clients and business sites can load quickly while you manage everything from a single, familiar control panel.

What is reseller hosting and is it right for me?

Reseller hosting lets you purchase a large hosting package and subdivide it into smaller plans that you sell to your own clients under your own brand. It’s perfect for web designers, developers, agencies, and entrepreneurs who want to offer hosting services without managing physical servers.

You get WHM to create and manage client accounts, while your hosting provider handles the infrastructure, security, and server maintenance. If you manage multiple client websites or want to add recurring revenue to your business, reseller hosting is an excellent choice. Discover what reseller hosting includes.

How can I brand my reseller hosting business?

With reseller hosting, you can create your own hosting brand. You can use private nameservers (like ns1.yourbrand.com), customize the cPanel login page with your logo, set your own pricing, and communicate directly with clients without mentioning your upstream provider. At SkyNetHosting.Net, we operate in the background so you can build your brand and client relationships while we ensure the infrastructure runs smoothly. Reseller hosting features explained.

What are private nameservers and how do I set them up?

Private nameservers (also called vanity or branded nameservers) display your brand instead of your hosting provider’s. Instead of clients using ns1.skynethosting.net, they use ns1.yourbrand.com. To set these up, register the nameserver hostnames at your domain registrar, point them to your server’s IP addresses (provided by your hosting company), then configure them in WHM.

This creates a professional appearance and prevents clients from discovering who your upstream provider is, strengthening your brand identity.

How do I manage multiple client websites efficiently?

WHM allows you to manage all client accounts from a central dashboard. You can create new accounts with specific resource limits, suspend or unsuspend accounts, generate backups, monitor resource usage, and handle support issues.

Use account packages to standardize your offerings (like Basic, Professional, and Enterprise plans). Many resellers also use project management tools, billing software like WHMCS, and support ticket systems to streamline operations as they scale.

What is WHMCS and do I need it?

WHMCS (Web Host Manager Complete Solution) is billing and automation software designed specifically for hosting resellers. It handles client registration, automated billing, invoice generation, payment processing, support tickets, and integrates directly with WHM to automatically provision hosting accounts when clients pay.

While not required, WHMCS significantly reduces manual work as you grow. Alternatives include Blesta, HostBill, and ClientExec. For just a few clients, you might start with manual invoicing through PayPal or Stripe and add WHMCS when automation becomes necessary. Learn more about WHMCS or how to install WHMCS.

How should I price my reseller hosting plans?

Research competitor pricing in your target market, then consider your costs, support time, and desired profit margin. Many resellers use a 2-3x markup over their wholesale cost. For example, if your reseller plan costs $30/month and allows 50 client accounts, you might charge clients $10-15/month for basic hosting, aiming for 5-10 clients initially.

Don’t compete solely on price—emphasize value like personal support, faster response times, or niche expertise. Remember to account for payment processing fees (typically 2.9% + $0.30 per transaction). Is reseller hosting profitable?

What is bandwidth and how much do I need?

Bandwidth is the amount of data transferred between your website and visitors over a period (usually monthly). Every time someone loads a page, views an image, or downloads a file, it uses bandwidth.

A small business site might use 10–50 GB per month, while high-traffic sites or those with video content can use hundreds of gigabytes. Most hosting plans include “unmetered” bandwidth, meaning you won’t be charged overage fees as long as you stay within acceptable use policies.

What does “unlimited” really mean in hosting?

“Unlimited” in hosting almost always has practical limits defined in the terms of service. “Unlimited bandwidth” typically means you won’t be charged for overages but your account must still represent “normal usage” for a shared environment.

“Unlimited domains” means you can host as many as the server resources allow. “Unlimited storage” doesn’t mean you can run a backup service or store terabytes of videos. Read the acceptable use policy to understand what’s actually unlimited versus what will trigger resource limit warnings or account reviews.

How do I scale my hosting as my business grows?

Start with a plan that fits your current needs with some room to grow. Monitor your resource usage through cPanel or WHM—watch for CPU, RAM, and storage trends. When you consistently approach your limits, it’s time to upgrade.

Most hosts, including SkyNetHosting.Net, make upgrades seamless with minimal downtime. As a reseller, you might start with a smaller package and upgrade to higher-tier plans as you add more clients.

When should I upgrade from reseller hosting to a VPS or dedicated server?

Consider upgrading when you’re consistently hitting resource limits, need more control over server configuration, require custom software installations, or want better isolation for high-value clients. A VPS gives you root access and dedicated resources starting around 2-4GB RAM, while a dedicated server gives you an entire physical machine.

The tradeoff is increased management responsibility—you’ll handle security updates, server optimization, and technical troubleshooting unless you pay for managed services. For many resellers, staying on powerful reseller hosting is simpler and more cost-effective than managing their own server. VPS hosting vs reseller hosting.

What server resources should I monitor?

Key metrics to watch include:

• CPU usage: High CPU means scripts are working hard, possibly due to traffic spikes or inefficient code
• RAM usage: Running out of memory causes slowdowns and crashes
• Disk space: Monitor storage consumption from files, databases, and email
• Inodes: The number of files and folders (many hosts limit this)
• Bandwidth: Track monthly data transfer
• Database connections: Too many simultaneous connections can crash sites
• Email volume: Excessive sending can flag your server as spam

WHM and cPanel provide usage statistics. Set up alerts to notify you before hitting limits.

How often should I back up my website?

Daily backups are ideal for business-critical sites or sites that update frequently. Weekly backups work for relatively static sites. Always maintain both on-server backups (for quick restoration) and off-server backups (for disaster recovery).

Test your backups periodically to ensure they work when you need them. SkyNetHosting.Net includes automatic backup solutions, but we always recommend keeping your own independent backups as an extra safety layer.

What’s the difference between full backups and incremental backups?

Full backups copy everything—all files, databases, email, and configurations. They take longer and use more storage but restore faster. Incremental backups only save what changed since the last backup, making them faster and smaller, but restoration requires the last full backup plus all incremental backups since then.

Many hosting providers use a combination: weekly full backups plus daily incremental backups. For critical sites, consider downloading full backups to your own storage monthly.

How do I restore from a backup?

In cPanel, go to “Backup Wizard” or “Backup,” select the backup date you want to restore from, and choose what to restore (full account, specific databases, or individual files). The restoration process usually takes a few minutes for small sites, longer for large ones.

Always test backups on a staging environment when possible rather than directly overwriting your live site. If your hosting provider manages backups, submit a support ticket specifying what you need restored and from which date.

What security measures should I implement?

Essential security practices include keeping software updated (WordPress, plugins, themes), using strong unique passwords, enabling two-factor authentication, installing security plugins (like Wordfence for WordPress), regularly scanning for malware, limiting login attempts, using SSL certificates, and maintaining current backups.

As a reseller, educate your clients on security best practices and consider offering security services as an add-on to increase your revenue.

What is two-factor authentication and should I use it?

Two-factor authentication (2FA) adds a second verification step beyond your password—typically a code sent to your phone or generated by an app like Google Authenticator. Even if someone steals your password, they can’t access your account without the second factor.

Enable 2FA on your cPanel, WHM, WordPress admin, and anywhere else it’s available. This single step prevents the vast majority of unauthorized access attempts. cPanel includes 2FA built-in, and WordPress has several excellent 2FA plugins.

How do I protect my site from brute force attacks?

Brute force attacks try thousands of password combinations to guess your login credentials. Protect against them by using strong passwords, limiting login attempts (through cPanel settings or plugins like Limit Login Attempts Reloaded), enabling 2FA, changing your WordPress admin username from “admin,” renaming your login URL (wp-login.php), using IP whitelisting for admin access if you have a static IP, and monitoring login logs for suspicious activity. Most modern hosting platforms also include server-level brute force protection.

What is a CDN and should I use one?

A CDN (Content Delivery Network) stores copies of your site’s static content (images, CSS, JavaScript) on servers around the world. When someone visits your site, they download files from the server nearest them, dramatically improving load times for global audiences.

CDNs also reduce server load and provide DDoS protection. Popular options include Cloudflare (free tier available), KeyCDN, and BunnyCDN. If you have international visitors, high traffic, or media-heavy content, a CDN is highly recommended.

How do I improve my website’s loading speed?

Speed optimization involves multiple factors: use a quality hosting provider with SSD/NVMe storage, enable caching (through plugins like WP Rocket or server-level caching), optimize images (compress and use WebP format), minimize CSS/JavaScript files, use a CDN, choose a fast theme, limit plugins to what you actually need, keep software updated, use lazy loading for images, enable Gzip compression, and optimize your database regularly. Each improvement compounds, often resulting in 2-3x faster load times overall. Speed up your website in 10 easy steps.

What is caching and how does it work?

Caching stores pre-generated versions of your web pages so the server doesn’t have to rebuild them from scratch for every visitor. When someone visits a cached page, they get the saved version instantly instead of waiting for PHP to query the database and assemble the page.

Types include page caching (full HTML pages), object caching (database queries), and browser caching (storing files in visitor’s browsers). WordPress caching plugins like WP Super Cache, W3 Total Cache, or WP Rocket make setup simple. Server-level caching like LiteSpeed Cache is even faster. Clear cache in cPanel.

What is database optimization and when should I do it?

Over time, WordPress databases accumulate overhead—post revisions, trashed comments, transient options, and unused data. Database optimization cleans this up, reclaiming space and improving query performance.

Plugins like WP-Optimize or Advanced Database Cleaner automate this process. Schedule optimization weekly or monthly depending on activity level. For busy sites or those experiencing slowdowns, optimization can provide noticeable speed improvements. Always backup before optimizing.

How do I set up staging environments?

A staging environment is a clone of your live site where you can test changes safely before pushing them live. Many hosts, including SkyNetHosting.Net through cPanel, offer one-click staging creation. Alternatively, use plugins like WP Staging or manually create a subdomain (staging.yourdomain.com), copy your files and database there, and update the WordPress site URL.

Make your changes in staging, test thoroughly, then push to production. This prevents broken plugins, theme conflicts, or design issues from affecting your live visitors.

What are cron jobs and when would I use them?

Cron jobs are scheduled tasks that run automatically at specified intervals. Common uses include running automated backups, sending scheduled emails, clearing cache, updating data feeds, generating reports, or executing maintenance scripts.

In cPanel, find “Cron Jobs” and specify the command to run and frequency (every hour, daily, weekly, etc.). WordPress uses its own cron system (WP-Cron) for scheduled posts and plugin tasks, though some advanced users replace it with server-level cron for better reliability.

How can I track my website’s performance and uptime?

Use tools like Google Analytics for traffic and user behavior, Google Search Console for search performance, GTmetrix or Pingdom for speed testing, and uptime monitors like UptimeRobot or Pingdom for availability tracking.

Server-level monitoring through cPanel shows resource usage. For reseller businesses, monitoring all client sites becomes critical—consider tools that can track multiple domains simultaneously and alert you to issues before clients notice them.

What analytics should I provide to my hosting clients?

As a reseller, consider offering clients access to basic analytics like bandwidth usage, storage consumption, visitor statistics (AWStats or Webalizer in cPanel), and email account usage. This transparency builds trust and helps clients understand their hosting needs.

For an added service, you could provide monthly reports combining hosting metrics with Google Analytics data, giving clients a comprehensive view of their web presence. Tools like WHMCS can automate much of this reporting.

4. Troubleshooting: Solving Common Hosting Issues

Why is my website loading slowly?

Slow loading can result from several factors: large unoptimized images, too many plugins, lack of caching, outdated PHP versions, shared server resource congestion, or high traffic spikes. Start by testing your site speed with tools like GTmetrix or Google PageSpeed Insights to identify specific issues. Implement caching, optimize images, minimize CSS/JavaScript, use a CDN, and ensure you’re on a plan with adequate resources. If problems persist, contact your hosting support team to check for server-level issues. Troubleshoot website running slow.

How do I troubleshoot a slow website step by step?

Start with speed testing tools to get specific recommendations. Then work through these steps: check if the issue is server-side or code-side by testing a static HTML page on the same hosting, review your resource usage in cPanel to see if you’re hitting CPU or RAM limits, disable plugins one by one to identify conflicts, switch to a default theme temporarily to rule out theme issues, check for large unoptimized images, verify your PHP version is current, enable caching if not already active, and review slow query logs if database-heavy. Each step narrows down the cause. What is GTmetrix.

What does “bandwidth exceeded” mean?

This error occurs when your site has transferred more data than your hosting plan allows in a billing period. It usually happens due to traffic spikes, large file downloads, or media-heavy content.

Solutions include upgrading to a plan with higher bandwidth limits, optimizing your media files, implementing caching, or using a CDN to offload static content delivery. Most modern hosting plans, including those at SkyNetHosting.Net, offer unmetered bandwidth to prevent this issue.

What does “508 Resource Limit Reached” mean?

This error indicates your account has exceeded the allocated server resources (CPU, RAM, or entry processes). It’s common on shared hosting when traffic spikes or inefficient code consumes too many resources.

Solutions include optimizing your site code, enabling caching, reducing plugin usage, upgrading your PHP version, limiting bot crawlers, or upgrading to a higher-tier plan with more resources. Check your resource usage reports in cPanel to see exactly which limit you’re hitting.

Why is my website showing a “500 Internal Server Error”?

A 500 error is a generic server error that can have many causes: corrupted .htaccess files, PHP memory limit issues, plugin conflicts (especially in WordPress), file permission problems, or exhausted server resources.

Start by checking your error logs in cPanel for specific error messages. Try disabling plugins, checking file permissions (usually 644 for files, 755 for directories), and increasing PHP memory limits. If you can’t resolve it, contact your hosting support with the error log details. More about 500 errors and troubleshooting.

How do I read error logs?

In cPanel, find “Error Log” under Metrics. Errors are listed chronologically with timestamps, showing exactly what went wrong and when. Look for patterns—if the same error repeats, that’s your issue.

Common errors include “PHP Fatal error” (script crashed), “File does not exist” (broken links), and “Permission denied” (wrong file permissions). When contacting support, copy the relevant error messages rather than describing them—exact error text helps technicians diagnose faster.

What are the correct file permissions for web hosting?

Standard permissions are 644 for files (owner can read/write, everyone else can only read) and 755 for directories (owner can read/write/execute, everyone else can read/execute). The wp-config.php file in WordPress should be 640 or 600 for extra security.

Never use 777 permissions as it allows anyone to modify files, creating serious security vulnerabilities. You can change permissions through FTP clients or cPanel’s File Manager by right-clicking files and selecting “Change Permissions.”

Why am I getting “403 Forbidden” errors?

A 403 error means the server understood your request but refuses to fulfill it. Common causes include incorrect file permissions, missing index files (index.html or index.php), .htaccess rules blocking access, ModSecurity rules triggering false positives, or IP blocking.

Check that your directory has an index file, verify file permissions are correct, review .htaccess for restrictive rules, and check if your IP is blocked in cPanel’s IP Blocker. ModSecurity can be disabled temporarily to test if it’s causing the issue.

What is a “404 Not Found” error and how do I fix it?

A 404 error means the requested page doesn’t exist at that URL. Common causes include broken links, deleted pages, incorrect URLs in your content, or permalink issues in WordPress. Find broken links using tools like Broken Link Checker plugin or Screaming Frog.

For WordPress, try resaving your permalink structure in Settings → Permalinks. If moving to a new site structure, set up 301 redirects in .htaccess to point old URLs to new locations, preserving SEO value and preventing user frustration.

How do I troubleshoot email delivery issues?

Email problems can stem from incorrect DNS records (especially SPF, DKIM, and DMARC), full mailbox quotas, spam filter blocks, or blacklisted IP addresses. First, verify your email account settings are correct. Check your mail server logs in cPanel for bounce messages or errors.

Use tools like MXToolbox to verify your DNS records and check if your server IP is blacklisted. Ensure your domain has proper SPF records to prevent spoofing. Contact your host if the server IP needs to be delisted.

Why are my emails going to spam?

Emails land in spam due to poor sender reputation, missing authentication records (SPF, DKIM, DMARC), spam-like content, blacklisted IP addresses, or recipients marking your emails as spam.

Improve deliverability by setting up SPF, DKIM, and DMARC records in DNS, warming up new email accounts by starting with low volumes, avoiding spam trigger words (“free,” “guarantee,” excessive caps), including unsubscribe links, maintaining a clean email list, and using a dedicated IP if you send high volumes. Email authentication is crucial for business communications.

What are SPF, DKIM, and DMARC records?

These are email authentication methods that prove your emails are legitimate. SPF (Sender Policy Framework) specifies which servers can send email for your domain. DKIM (DomainKeys Identified Mail) adds a digital signature to verify messages weren’t altered.

DMARC (Domain-based Message Authentication, Reporting & Conformance) tells receiving servers what to do if SPF or DKIM checks fail. Set these up through your DNS settings—most hosts provide the correct values. Proper configuration dramatically improves email deliverability and protects against spoofing. SPF, DKIM, and DMARC explained.

What should I do if my account is suspended?

Accounts are typically suspended for payment issues, terms of service violations, resource abuse, or security concerns. Log into your billing area to check for outstanding invoices.

If payment isn’t the issue, check your email for notices from your hosting provider explaining the reason. Contact support immediately to understand the situation and resolve it. At SkyNetHosting.Net, we always communicate clearly about account issues and work with you to find solutions before resorting to suspension.

How can I check my website’s uptime?

Most hosting providers display their uptime statistics publicly and guarantee 99.9% or higher. You can also use third-party monitoring services like UptimeRobot, Pingdom, or StatusCake to track your site’s availability independently.

These tools check your site at regular intervals and alert you when it goes down. Monitoring multiple sites becomes especially important for resellers managing client websites. SkyNetHosting.Net maintains transparent uptime records and proactively monitors all servers 24/7.

What is downtime and how much is acceptable?

Downtime is when your website is inaccessible. A 99.9% uptime guarantee allows approximately 43 minutes of downtime per month or 8.7 hours per year. This typically covers necessary maintenance and rare unexpected issues. 99.95% uptime (about 22 minutes monthly) is excellent.

99.99% uptime (about 4 minutes monthly) is enterprise-level. While 100% uptime is theoretically impossible, premium hosts minimize downtime through redundant systems, automated failover, and rapid incident response. Every minute of downtime costs businesses money and trust.

Why can’t I connect via FTP?

FTP connection issues usually stem from incorrect login credentials, firewall blocks, passive mode settings, or server connectivity problems. Double-check your FTP username, password, and hostname (usually your domain or server IP).

Ensure you’re using the correct port (21 for FTP, 22 for SFTP). Try switching between passive and active mode in your FTP client. If you’re on a restricted network, try using SFTP (port 22) instead of regular FTP. Contact your hosting provider to verify your FTP account is active and properly configured.

What do I do if my site is hacked?

Act quickly to minimize damage. First, change all passwords (cPanel, FTP, database, WordPress admin, email). Scan your files for malware using security plugins or cPanel’s malware scanner. Check for unauthorized users or admin accounts.

Review recent file modifications in your file manager. Restore from a clean backup if available. Update all software to the latest versions. Once cleaned, implement stronger security measures and monitor closely. Professional security services can help with cleanup and hardening if the compromise is severe.

How can I tell if my site has been hacked?

Warning signs include unexpected redirects, new admin users you didn’t create, strange files or code in your directories, performance degradation, spam emails sending from your domain, defaced homepage, warnings from Google or antivirus software, unexpected pop-ups or ads, disabled plugins, or database corruption.

Run security scans regularly with tools like Sucuri, Wordfence, or your hosting provider’s scanner. The sooner you detect a breach, the less damage occurs and the easier recovery becomes.

What is malware and how do I remove it?

Malware is malicious software injected into your website to steal data, send spam, redirect visitors, or damage your site. Common types include backdoors (giving hackers ongoing access), phishing pages (stealing credentials), and SEO spam (injecting keywords and links).

Remove it by scanning with security plugins or professional services, manually searching for suspicious code (recently modified files, eval() functions, base64 encoded strings), changing all passwords, updating software, and restoring from clean backups when possible. Prevention through regular updates and security hardening is far easier than cleanup.

How do I fix database connection errors?

Database errors in WordPress typically show as “Error establishing a database connection.” This can occur due to incorrect database credentials in your wp-config.php file, corrupted database tables, exceeded database size limits, or MySQL server issues.

Verify your database name, username, and password in wp-config.php match what’s shown in cPanel. Try repairing your database through phpMyAdmin or using WordPress’s repair mode (add define(‘WP_ALLOW_REPAIR’, true); to wp-config.php). If the database server is down, contact your hosting provider immediately. How to change WordPress URL in database.

What is phpMyAdmin and how do I use it?

phpMyAdmin is a web-based interface for managing MySQL databases. Access it through cPanel and select the database you want to manage. You can browse tables, run SQL queries, export/import data, optimize tables, and modify database structure.

Common tasks include searching for malicious code, updating URLs after migration, clearing transient options, and backing up data. Always backup before making changes—a single wrong SQL query can corrupt your entire database. For safety, use plugins like WP-CLI or database management plugins when possible.

Why is my disk space usage so high?

Unexpected disk space consumption usually comes from excessive email storage, log files growing unchecked, backups stored on the server, old website versions, cache files, or uploaded media. In cPanel, use Disk Usage tools to see which directories consume the most space.

Common culprits are the mail directory (old emails), tmp directory (temporary files), and backup directories. Clean up by deleting old emails, purning log files, moving backups off-server, compressing or deleting unused media, and clearing cache. Set up regular maintenance to prevent recurrence.

What are inodes and why am I hitting the limit?

An inode is a data structure that stores information about a file or folder. Every file, folder, and email counts as one inode. Many shared hosting providers limit inodes (often 250,000-500,000) to prevent resource abuse.

You hit limits when you have too many files—often from email accumulation, excessive WordPress media uploads, abandoned sites, or poorly coded plugins creating thousands of cache files. Reduce inodes by deleting old emails, consolidating small files, cleaning up unused plugins/themes, and optimizing file structure. Check usage in cPanel under “File Usage.”

How do I optimize my database?

Database optimization removes overhead, repairs corrupted tables, and improves query performance. In WordPress, use plugins like WP-Optimize or Advanced Database Cleaner to remove post revisions, spam comments, transient options, and orphaned data. In phpMyAdmin, select your database, check all tables, and select “Optimize table” from the dropdown.

Schedule regular optimization (weekly or monthly) to maintain performance. For large databases, optimization during low-traffic periods prevents slowdowns. Always backup before optimizing—though rare, corruption can occur.

What causes “Too many connections” errors?

This error means your site tried to open more simultaneous database connections than allowed. Causes include traffic spikes overwhelming your database, poorly coded plugins making excessive queries, persistent database connections not closing properly, or DDoS attacks. Solutions include enabling caching to reduce database queries, optimizing queries for efficiency, increasing the max_connections setting (if you have access), implementing rate limiting, and upgrading to a plan with higher database connection limits. If attacks are the cause, implement security measures like Cloudflare.

Where can I get help if I’m stuck?

SkyNetHosting.Net offers 24/7 support through ticket system, live chat, and email. Before contacting support, gather relevant information: error messages, when the issue started, what you were doing when it occurred, and any troubleshooting steps you’ve already tried. This helps support resolve your issue faster. For resellers, we treat your infrastructure challenges as our own and work with you to keep your clients happy, because your success is our success.

What information should I include when contacting support?

Provide your domain name or account username, a clear description of the issue, exact error messages (copy and paste, don’t paraphrase), when it started, what changed recently, steps you’ve already tried, and relevant screenshots.

If it’s affecting specific pages, include the URLs. For email issues, include the full email headers. The more specific you are, the faster support can diagnose and resolve the problem. Saying “my site is down” is much less helpful than “visitors get a 500 error when accessing /contact-us, starting at 2:30pm today.”

How do I escalate a support ticket if it’s not being resolved?

First, respond to the ticket with additional details or clarification—sometimes issues stall due to incomplete information. If the problem persists and you’re not getting resolution, politely ask for escalation to a senior technician or supervisor. Reference the ticket number and explain why the current solution isn’t working.

At SkyNetHosting.Net, we prioritize all tickets seriously, but escalation ensures specialized expertise when needed. Most issues can be resolved by providing clear communication about the specific business impact you’re experiencing.

5. Advanced Topics: Taking Your Hosting Further

What is Git and how can I use it with my hosting?

Git is version control software that tracks changes to your code over time, allowing you to revert to previous versions, collaborate with other developers, and manage multiple development branches. Many hosting providers, including SkyNetHosting.Net through cPanel, offer Git integration.

You can clone repositories, push updates, and deploy code directly from Git. This is invaluable for agencies managing complex projects, allowing you to develop locally, test in staging, and deploy to production with confidence that you can roll back if needed.

How do I set up SSH access?

SSH (Secure Shell) gives you command-line access to your server for advanced tasks like running scripts, managing files, or using Git. In cPanel, look for “SSH Access” or “Terminal” to generate SSH keys and enable access.

Connect using an SSH client like PuTTY (Windows) or the built-in terminal (Mac/Linux) with: ssh username@yourdomain.com -p 22. Some shared hosting restricts SSH access for security reasons, but reseller and VPS plans typically include it. Use SSH for tasks that are difficult or impossible through cPanel alone.

What is WP-CLI and why would I use it?

WP-CLI is a command-line interface for WordPress that lets you perform tasks much faster than through the admin dashboard. You can update plugins across multiple sites with one command, search and replace URLs after migration, import content, manage users, and automate maintenance tasks.

For resellers managing dozens of WordPress sites, WP-CLI dramatically reduces workload. Access it via SSH—many commands are simple, like wp plugin update --all to update all plugins instantly. SkyNetHosting.Net supports WP-CLI on all reseller plans.

What are server-side includes and when should I use them?

Server-Side Includes (SSI) allow you to include content from one file into another before the page is sent to the visitor. This is useful for repeating elements like headers, footers, or navigation menus across multiple pages. Instead of updating 50 pages when your menu changes, you update one include file. SSI uses simple syntax like <!--#include virtual="/includes/header.html" -->. While less common now with CMS platforms handling this dynamically, SSI remains useful for static HTML sites or high-performance scenarios where you want to avoid full CMS overhead.

What is the difference between development, staging, and production environments?

Development is where you write and test new code, typically on your local computer. Staging is a server environment identical to production where you test changes in a real-world setting before launch. Production is your live site that visitors see. This workflow prevents bugs from affecting users: develop locally, push to staging for testing, then deploy to production only after confirming everything works. Many resellers maintain staging environments for each major client site, charging premium rates for this professional approach to web development.

How do I implement redirects?

Redirects send visitors from one URL to another automatically. 301 redirects are permanent (use when content moved forever), 302 redirects are temporary (use during maintenance or testing). Implement redirects through .htaccess files (for Apache servers) using redirect rules, through cPanel’s Redirect tool, or through WordPress plugins like Redirection.

Common uses include redirecting old URLs after restructuring, forcing HTTPS, removing www from domains, or sending traffic from expired domains to current ones. Proper redirects preserve SEO value and prevent visitor frustration.

What is .htaccess and what can I do with it?

The .htaccess file controls how Apache web servers handle requests for your site. You can set up redirects, force HTTPS, enable compression, set caching rules, protect directories with passwords, block IP addresses, customize error pages, and much more.

It’s powerful but dangerous—one syntax error can crash your entire site. Always backup before editing. WordPress uses .htaccess for permalinks. Common modifications include adding security headers, preventing hotlinking, enabling browser caching, and redirecting non-www to www (or vice versa).

How do I password protect a directory?

In cPanel, find “Directory Privacy” (sometimes called “Password Protect Directories”), select the directory you want to protect, check “Password protect this directory,” name it, and create user accounts with passwords. This adds basic HTTP authentication—visitors must enter credentials before accessing the directory’s contents.

It’s useful for client previews, staging sites, admin areas, or any content you want to restrict. For WordPress, you can protect the wp-admin directory this way for an additional security layer beyond your login page.

What is a subdomain and how do I create one?

A subdomain is an additional section of your domain, like blog.yourdomain.com or shop.yourdomain.com. Create them in cPanel’s Subdomain tool by entering the prefix (blog) and selecting the main domain. You can point subdomains to separate directories, allowing you to run distinct websites or applications.

Uses include separate blogs, staging environments, client demos, mobile versions, or different departments. Each subdomain can have its own SSL certificate, email accounts, and WordPress installation, operating independently from the main domain.

What is an addon domain and how is it different from a subdomain?

An addon domain is a completely separate domain (like seconddomain.com) that you host on the same account as your primary domain. Visitors see the addon domain’s URL in their browser, not your primary domain.

A subdomain is always connected to your primary domain (blog.primarydomain.com). Use addon domains to host multiple client sites on one hosting account or to manage your own portfolio of domains. Each addon domain can have unique content, email, and settings. Most hosting plans limit addon domains (like 10 or 25), while reseller hosting lets you create unlimited accounts.

What is a parked domain?

A parked domain points to the same website as your main domain—it’s an alias that displays identical content. For example, if you own both yourcompany.com and yourcompany.net, you might park .net to point to .com so visitors see the same site regardless of which they type.

This is different from addon domains (which have separate content) and subdomains (which are part of the main domain). Set up parked domains in cPanel’s “Aliases” or “Parked Domains” section. It’s useful for protecting brand variations or transitioning between domain names.

How do I set up email authentication to prevent spoofing?

Email spoofing is when someone sends emails pretending to be from your domain. Prevent it by setting up SPF, DKIM, and DMARC records. SPF lists which servers can send email for your domain. DKIM adds a cryptographic signature proving emails haven’t been tampered with. DMARC tells receiving servers what to do if authentication fails.

In cPanel, look for “Email Deliverability” which checks and can auto-configure these. Proper authentication is critical for business email—without it, your legitimate emails may be flagged as spam or rejected entirely.

What is an IP address and do I need a dedicated one?

An IP address is a numerical label (like 192.168.1.1) that identifies your server on the internet. Most shared hosting uses shared IP addresses where hundreds of sites share the same IP. A dedicated IP is yours alone, once required for SSL but no longer necessary thanks to SNI (Server Name Indication).

You might want a dedicated IP for accessing your site via IP when DNS isn’t propagated, running an FTP server, using certain payment processors, or if you’re concerned about other sites’ behavior affecting your reputation. Most users don’t need one.

How do I handle sudden traffic spikes?

Prepare for traffic spikes by enabling caching (page and object cache), using a CDN, optimizing images and code, upgrading to a plan with higher resource limits, and implementing rate limiting to prevent abuse. When spikes happen unexpectedly, modern caching can serve thousands of visitors from cached pages without hitting your server.

If you know traffic is coming (product launch, media coverage), notify your hosting provider in advance so they can allocate additional resources or move you to a less crowded server temporarily.

What is load balancing and when do I need it?

Load balancing distributes incoming traffic across multiple servers, preventing any single server from becoming overwhelmed. It’s typically needed for high-traffic sites (millions of visits per month), applications with unpredictable traffic patterns, or mission-critical systems requiring maximum uptime.

For most small to medium businesses and reseller operations, quality hosting with good caching handles traffic fine. Load balancing becomes relevant when scaling to enterprise levels or when you need guaranteed uptime beyond standard hosting SLAs.

6. Business & Billing

How does billing work for reseller hosting?

As a reseller, you pay your hosting provider (like SkyNetHosting.Net) a monthly or annual fee for your reseller package. You then charge your own clients for hosting at whatever rate you set. Many resellers use monthly billing for clients while paying annually for their reseller plan to get discounts and improve cash flow.

Automated billing software like WHMCS handles invoicing, payment collection, and automatic account suspension for non-payment. You keep the difference between what you charge clients and what you pay your upstream provider.

What payment methods should I accept from clients?

Credit cards (via Stripe, PayPal, or Authorize.net) are standard for automated recurring billing. PayPal is popular internationally. For local clients, bank transfers, checks, or cash might be appropriate. The key is automation—manually tracking and collecting payments doesn’t scale.

WHMCS integrates with major payment gateways, automatically provisioning accounts when payment clears and sending reminders when payment fails. Consider accepting annual payments with a discount (like 10% off) to improve cash flow and reduce churn.

How do I handle refunds and cancellations?

Establish clear policies before you start. Common approaches: offer 30-day money-back guarantees for new customers, pro-rate refunds for annual customers who cancel mid-term (or apply as credit), no refunds for monthly customers (since hosting was already consumed), and no refunds for domain registrations or addon services.

Document your policy in terms of service. Handle cancellations gracefully—keep backups available for 30 days, provide easy data export, and send final invoices clearly. Good exit experiences lead to referrals and possible return customers.

Should I charge setup fees?

Setup fees are less common now but can be justified for complex migrations, custom configurations, or when targeting higher-end clients who expect white-glove service. If you charge them, clearly state what’s included.

Many resellers skip setup fees to lower barriers to entry, focusing instead on monthly recurring revenue. Some charge setup fees for initial accounts then waive them for clients adding additional services. Consider your target market—price-sensitive customers hate setup fees while enterprise clients may expect them as part of professional service.

How do I calculate profit margins as a reseller?

Calculate your costs: reseller plan cost, domain registrations, SSL certificates (if not free), WHMCS license, support time at your hourly rate, payment processing fees (usually 2.9% + $0.30), and any marketing costs. Then compare to your pricing.

If your reseller plan costs $50/month and you have 10 clients paying $15/month, that’s $150 revenue – $50 cost = $100 gross profit before time and fees. Aim for at least 50-60% gross margins to account for support time and overhead. As you scale and add clients, margins improve since your base costs stay fixed.

When should I raise prices for existing clients?

Communicate price increases with at least 60-90 days notice, clearly explaining the reason (rising costs, added features, infrastructure improvements). Many resellers grandfather existing clients at current pricing as a loyalty reward, only raising prices for new customers. Others implement small annual increases (3-5%) to keep pace with inflation.

Significant increases (20%+) should come with substantial value additions. Always give clients the option to lock in current pricing by switching to annual billing. Handle increases professionally and most clients accept them without issue.

How do I handle client support as a reseller?

You become the first line of support for your clients, which is both a challenge and an opportunity to build relationships. Handle common issues yourself (email setup, password resets, WordPress help) and escalate server-level problems (downtime, hardware issues, complex errors) to SkyNetHosting.Net support.

Many resellers include limited support in base pricing and charge hourly for extended help. Set clear expectations about response times and support hours. Good support differentiates you from budget hosts and justifies premium pricing.

Should I offer phone support to my clients?

Phone support is time-intensive but builds strong client relationships. Consider your target market: local small businesses often value phone support while developers and agencies prefer tickets. If you offer phone support, set specific hours (like business hours in your timezone) and use a VoIP service with professional greetings.

Many successful resellers start with ticket and email support, adding phone support once they have steady revenue to justify the time investment. Always document phone conversations in tickets for future reference.

How do I market my reseller hosting business?

Focus on niches where you have expertise or connections: local businesses in your city, specific industries (restaurants, real estate, medical), or communities you’re part of. Use content marketing (blog about web hosting topics), offer free website audits, partner with web designers who don’t offer hosting, attend local business networking events, and ask satisfied clients for referrals.

Your personal brand and relationships matter more than trying to compete with massive hosting companies on price. Position yourself as the expert who provides personal service, not just a hosting commodity. Find web hosting clients or explore affiliate marketing opportunities.

What should be in my terms of service?

Your ToS should cover: acceptable use policy (no spam, malware, illegal content), backup responsibilities (clarify you’re not liable for data loss), uptime guarantees or disclaimer, payment terms and refund policy, intellectual property rights, termination conditions, limitation of liability, dispute resolution, and privacy policy.

Consider having a lawyer review your ToS, especially if targeting businesses or processing payments. Use clear language, not just legal jargon. WHMCS includes template terms you can customize, and many resellers adapt terms from established hosting companies as a starting point.

How do I handle disputes with clients?

Address issues promptly and professionally. Listen to the client’s concern, review your terms of service and what was actually promised, document all communication, and propose fair solutions. Common disputes involve unexpected charges, performance expectations, downtime incidents, or misunderstood features.

Often disputes arise from poor communication rather than actual service failures. Sometimes the best solution is amicably parting ways with a refund rather than retaining an unhappy client who drains your time and energy. Learn from each dispute to improve your onboarding and communication.

When is it time to hire help or grow my team?

Consider hiring when client support regularly consumes more than 20 hours per week, you’re turning down new clients due to time constraints, or you want to focus on business growth rather than technical tasks.

Start with contractors for specialized work (design, development, support) before hiring full employees. Virtual assistants in different time zones can handle support tickets and routine tasks affordably. Track your time meticulously to understand where it’s going. As revenue grows, reinvesting in help frees you to work on the business rather than in it.

About SkyNetHosting.Net

At SkyNetHosting.Net, we’re not trying to be the biggest hosting company in the world—we’re focused on being the best partner for resellers, agencies, and serious online businesses. We offer NVMe SSD storage, 24/7 expert support, transparent pricing, and a commitment to treating every ticket like it matters.

Whether you’re launching your first client site or managing hundreds, we’re here to make sure your infrastructure stays solid so you can focus on growing your business.

Our data centers span key locations globally, including Europe and North America, ensuring low latency and fast loading times for your clients wherever they’re located. We believe in proactive monitoring, honest communication, and treating your business challenges as our own—because when you succeed, we succeed.

Ready to get started? Explore our reseller hosting plans or contact our team to discuss your specific needs. We’ll help you find the perfect plan to build or scale your hosting business.

Still Have Questions?

This FAQ covers the most common questions about web hosting, but every situation is unique. If you need specific guidance for your use case, our 24/7 support team is ready to help. Whether you’re comparing plans, planning a migration, troubleshooting an issue, or just want to talk through your options, we’re here.

Contact SkyNetHosting.Net Support:

• Live Chat: Available 24/7 through your client area
• Support Tickets: Submit via your account dashboard
• Email: support@skynethosting.net

We pride ourselves on real humans providing real answers, not automated responses or outsourced support reading from scripts. When you contact us, you’ll talk to a technician who understands reseller hosting and genuinely wants to help you succeed.

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Last updated: February 2026